Shipping Policy

Shipping is domestic only. Every parcel leaves Manchester, Maryland and is delivered to a street address in the 50 US states and the District of Columbia.

We do not ship internationally, and we do not ship to freight forwarders, package-consolidation services, or reshipping addresses that move a parcel outside the United States. An order placed with a forwarding address will be canceled and refunded in full.

Products are supplied strictly as research-use-only reference materials for in-vitro laboratory research by qualified researchers and institutions. Buyers must be 21 or older and are solely responsible for lawful handling, storage, and disposal in their jurisdiction. These products are not drugs, supplements, cosmetics, or food, and they have not been evaluated by the FDA.

Orders confirmed before 2:00pm ET on a business day are packed and handed to the carrier the same business day. Anything confirmed after 2:00pm ET, or on a weekend or US federal holiday, starts processing on the next business day.

Standard processing is one to two business days from confirmation. Same-day dispatch applies to in-stock items only, and the 2:00pm ET cutoff is a target rather than a guarantee during peak periods or severe weather.

Checkout places your order instantly and marks it Processing while payment is arranged by direct bank transfer. The account name, routing number and account number are emailed with your order confirmation. The processing clock starts when the transfer is confirmed as received and cleared.

A business day means Monday through Friday, 9:00am to 6:00pm ET, excluding US federal holidays.

UPS is the only carrier. You choose the service at checkout and the price for that service is shown before you place the order, so the label matches what you paid for.

UPS Ground runs one to five business days after dispatch, depending on distance from Maryland. Addresses in the Mid-Atlantic and Northeast land at the fast end of that range; West Coast and rural ZIP codes land at the slow end. The air services do not vary that way — they are day-definite.

Transit is counted in business days from the moment UPS takes the parcel, not from when the order is placed, and it does not include the one to two business days of processing before dispatch. UPS suspends its service guarantees during severe weather and peak periods, and those suspensions apply here too.

Saturday delivery is not offered on any service. Air services collected on a Friday deliver the next business day, which is Monday.

Each UPS service is a flat rate per order, whatever the cart holds and wherever in the US it is going: 12.00 USD Ground, 24.00 USD 3 Day Select, 34.00 USD 2nd Day Air, 54.00 USD Next Day Air Saver and 69.00 USD Next Day Air.

Orders with a merchandise subtotal of 150.00 USD or more ship free on UPS Ground. Free shipping covers ground carriage only — choosing an air service on a qualifying order charges that service in full, and the rate is shown next to it at checkout before you commit. The subtotal is calculated after any discount and before shipping and tax, so a cart that drops below 150.00 USD once a code is applied returns to the standard ground rate.

There are no handling fees, insulation surcharges, or fuel surcharges added on top. The rate you see at checkout is the rate you pay.

A confirmation email goes out as soon as the order is placed. A second email with the carrier name and tracking number is sent once the label is generated, which is normally within 24 hours of dispatch.

Tracking can take 6 to 24 hours to show its first movement scan. A number that reads as label created is normal on the first evening and is not a sign of a problem.

If a tracking email has not arrived within two business days of your payment being confirmed, check spam and promotions folders first, then email support@hiracompound.com with your order number and we will resend it.

Every order ships in plain, unbranded outer packaging. There is no product name, no vial imagery, and no descriptive wording on the outside of the box. The return address reads Hira Compounds, 3100 Warehime Rd, Manchester, MD 21102.

Lyophilized vials are packed in molded foam or padded inserts to protect the stoppers and glass in transit. Where the destination forecast or transit time makes temperature a factor, the order goes out in an insulated mailer with gel ice packs so the contents stay within their intended handling range for the trip. Cold-chain packing is added at no extra cost when it is warranted.

Ice packs may arrive partially or fully thawed. That is expected on a two to five day ground transit and does not by itself indicate a problem with the contents.

On arrival, move lyophilized vials and reconstitution solution into appropriate laboratory storage promptly. Storage and handling after delivery are the buyer's responsibility.

Enter the shipping address exactly as the carrier expects it, including apartment, suite, unit, floor, or laboratory room number. Carriers will not guess a missing unit number, and the parcel comes back.

Address changes can only be made before the label is generated. Email support@hiracompound.com with your order number as soon as possible, or call +1 (877) 940-3557 during business hours. Once a label has been created, the address is locked and any change has to be requested through the carrier by you, which they may or may not accept.

If a parcel is returned as undeliverable because of an incomplete address, a refused delivery, or an unclaimed hold at a carrier facility, we will contact you at the email on the order. You can have it reshipped for a further 12.00 USD flat shipping charge, or take a refund of the merchandise value with the original shipping cost deducted.

Delivery is complete when the carrier records the parcel as delivered to the address on the order. Theft or loss after a confirmed delivery scan at the correct address is outside what can be refunded here, though we will help you pull carrier documentation for a police or building report.

UPS does not deliver to PO Boxes on any service. Because UPS is the only carrier used here, every order needs a physical street address.

Orders with a merchandise subtotal of 150.00 USD or more ship with signature required. Signature-required parcels cannot be delivered to a PO Box, so a street address is mandatory on those orders.

If you enter a PO Box, we will email you for a street address before shipping. If we do not hear back within five business days, the order is canceled and refunded in full.

For institutional deliveries, use the address format your receiving desk expects and include the recipient name. Parcels signed for by a mailroom, front desk, or receiving department count as delivered.

A domestic parcel is treated as delayed once tracking has shown no new scan for seven consecutive business days. Email support@hiracompound.com with your order number and we will open a trace with the carrier. Traces typically resolve in three to five business days, and a large share of stalled parcels start moving again on their own.

If the carrier closes the trace as lost, or the parcel remains unscanned 15 business days after dispatch, we will reship the order at no cost or issue a full refund, whichever you prefer.

Claims for a lost or non-arriving parcel must be raised within 30 days of the dispatch date. UPS closes its own claim window after a fixed period, and once that window shuts there is nothing left to trace.

For damage, photograph the outer box, the inner packaging, and the affected vials before discarding anything, and email the photos to support@hiracompound.com within 48 hours of the delivery scan. Keep all packaging until the claim is settled, because carriers can ask to inspect it. Confirmed shipping damage is resolved with a replacement or a full refund.

An order can be canceled or edited at any point before the label is generated. Email support@hiracompound.com or call +1 (877) 940-3557 with your order number and we will confirm in writing whether it was caught in time.

Once a label exists, the order is committed to the carrier and has to run its course. Wait for delivery, then refuse or return it under the returns policy.

Orders are normally shipped complete in one parcel. If one item in a multi-item order is briefly out of stock, we will email you with the option to wait for the full order or have the in-stock items sent immediately. Splitting an order never costs more than the single flat rate you already paid.

Shipping questions go to support@hiracompound.com. Include your order number and, if you have it, the tracking number. Emails sent during business hours are usually answered the same day, and always within one business day.

Phone: +1 (877) 940-3557, Monday through Friday, 9:00am to 6:00pm ET.

Mailing address: Hira Compounds, 3100 Warehime Rd, Manchester, MD 21102, United States. This address is for correspondence and returns authorized in advance. Do not send a return without an authorization first, or it cannot be tracked to your order.

Hira Compounds is independently owned and operated by a single proprietor. Messages are read and answered by the owner, which is why a reply outside business hours may wait until the next morning ET.

This shipping policy may be updated as carrier rates, transit networks, and packing methods change. The version published on this page at the time your order is placed is the version that applies to that order.

Material changes take effect when they are posted here. Check the last updated date at the top of the page before assuming an older rate or timeline still stands.